General terms and conditions of business

General Terms and Conditions with Customer Information

Contents

1. Scope of Application
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Terms of Payment
5. Delivery and Shipping Conditions
6. Retention of Title
7. Liability for Defects (Warranty)
8. Liability
9. Redemption of Promotional Vouchers
10. Redemption of Gift Vouchers
11. Alternative Dispute Resolution
12. Guarantee
13. Exchange and Returns
14. Delivery / Shipping Costs
15. Secure Payment

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter “GTC”) of Team Viking GmbH (hereinafter “Seller”) apply to all contracts for the supply of goods concluded by a consumer or business (hereinafter “Customer”) with the Seller regarding the goods presented in the Seller’s online shop. Any terms and conditions of the Customer are excluded unless expressly agreed otherwise.

1.2 These GTC also apply accordingly to contracts for the supply of vouchers unless otherwise provided.

1.3 A “consumer” within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

1.4 An “entrepreneur” within the meaning of these GTC is any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in exercise of their trade, business or profession.

2) Conclusion of Contract

2.1 The product descriptions in the Seller’s online shop do not constitute binding offers by the Seller but serve to enable the Customer to make a binding offer.

2.2 The Customer may submit the offer via the online order form integrated in the Seller’s online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer for the goods in the cart by clicking the button concluding the order process. The Customer may also submit the offer by e-mail, contact form, post or telephone.

2.3 The Seller may accept the Customer’s offer within five days by
– sending the Customer a written order confirmation or confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation by the Customer is decisive; or
– delivering the ordered goods to the Customer, in which case the receipt of the goods by the Customer is decisive; or
– requesting payment from the Customer after the order is placed.
If several of the above alternatives apply, the contract is concluded at the time the first alternative occurs. The period for acceptance begins on the day after the Customer’s offer is sent and ends at the close of the fifth day following the offer. If the Seller does not accept the Customer’s offer within the above period, the offer is deemed rejected.

2.4 If the Customer selects a payment method offered by PayPal, the payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, under PayPal’s terms of use available at www.paypal.com. By selecting such a payment method, the Seller declares acceptance of the Customer’s offer at the time the Customer clicks the button concluding the order process.

2.5 When an offer is submitted via the Seller’s online order form, the contract text is stored by the Seller after conclusion of the contract and transmitted to the Customer in text form (e.g. e-mail, fax or letter). Beyond this, the Seller does not make the contract text accessible. If the Customer has set up a user account before submitting the order, the order data will be archived on the Seller’s website and can be accessed free of charge via the Customer’s password-protected account.

2.6 Before submitting the order bindingly, the Customer can identify and correct input errors by carefully reading the information displayed on screen and using the browser’s magnification function or the usual keyboard and mouse functions until clicking the button concluding the order.

2.7 The languages available for concluding the contract are indicated in the online shop.

2.8 Order processing and contact usually take place by e-mail and automated order processing. The Customer must ensure that the e-mail address provided is correct so that messages from the Seller can be received and must ensure that spam filters do not block such messages.

3) Right of Withdrawal

3.1 Consumers generally have a statutory right of withdrawal.

3.2 Details of the right of withdrawal are set out in the Seller’s withdrawal policy.

3.3 The right of withdrawal does not apply to consumers who, at the time of contract conclusion, do not belong to a member state of the European Union and whose sole residence and delivery address are outside the EU.

4) Prices and Terms of Payment

4.1 Unless otherwise stated in the Seller’s product description, the prices shown are total prices including statutory VAT. Any additional delivery and shipping costs are shown separately.

4.2 For deliveries to countries outside the EU, additional costs may arise which are beyond the Seller’s control and must be borne by the Customer (e.g. bank transfer fees, customs duties or taxes).

4.3 The available payment methods are shown to the Customer in the Seller’s online shop.

4.4 If prepayment by bank transfer is agreed, payment is due immediately after contract conclusion unless otherwise agreed.

4.5 If a payment method offered via “Stripe” is selected, payment is processed by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”) under Stripe’s conditions.

5) Delivery and Shipping Conditions

5.1 Unless otherwise agreed, delivery is made to the delivery address specified by the Customer within the delivery area indicated by the Seller.

5.2 For goods delivered by freight carrier, delivery is “kerbside” to the nearest public kerbside to the delivery address unless otherwise agreed.

5.3 If delivery fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred thereby. This does not apply to the original shipping costs if the Customer effectively exercises the right of withdrawal.

5.4 If the Customer is a business, the risk of accidental loss passes to the Customer when the goods are handed over to the carrier. For consumers, risk passes only on handover to the Customer or an authorised recipient, unless the Customer has independently commissioned the carrier.

5.5 The Seller reserves the right to withdraw from the contract in case of incorrect or improper self-supply, provided the Seller has concluded a covering transaction with due care. In this case, the Customer will be informed immediately and any consideration refunded.

5.6 If the Seller offers collection of goods, the Customer can collect them at the address specified by the Seller during business hours. No shipping costs apply in this case.

5.7 Vouchers are provided to the Customer by post unless otherwise stated.

6) Retention of Title

If the Seller makes advance deliveries, ownership of the delivered goods remains with the Seller until full payment of the purchase price.

7) Liability for Defects (Warranty)

Statutory liability for defects applies unless otherwise stipulated below.

– For businesses, the Seller may choose the type of subsequent performance; the limitation period for new goods is one year from delivery; rights for used goods are excluded; and the limitation period does not restart in the event of replacement delivery.
– The above limitations do not apply to claims for damages or reimbursement of expenses, fraudulent concealment of a defect, goods used for a building causing its defectiveness, or any obligation to provide updates for digital products.
– For businesses, statutory limitation periods for recourse claims remain unaffected.
– Consumers are requested to report goods delivered with obvious transport damage to the carrier and inform the Seller. Failure to do so has no effect on statutory or contractual claims for defects.

8) Liability

The Seller is liable to the Customer for damages and reimbursement of expenses as follows:

– unlimited liability in cases of intent or gross negligence; for injury to life, body or health caused intentionally or negligently; under a guarantee if applicable; or under mandatory statutory liability such as the Product Liability Act.
– if the Seller negligently breaches an essential contractual obligation, liability is limited to the foreseeable, contract-typical damage, unless unlimited liability applies as above.
– otherwise, liability of the Seller is excluded.
– the above also applies to liability of the Seller’s legal representatives and vicarious agents.

9) Redemption of Promotional Vouchers

Rules for promotional vouchers are as in the German version (validity period, one voucher per order, no cash payout, transferable etc.).

10) Redemption of Gift Vouchers

Rules for gift vouchers are as in the German version (validity three years after purchase year, no cash payout, one voucher per order etc.).

11) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

12) Guarantee

The Seller provides a one-year guarantee after purchase for product defects not caused by use. The purchase receipt must be presented. No guarantee on reduced items.

13) Exchange and Returns

Products can be exchanged or returned within 14 days (EU) and 8 days (Switzerland and Liechtenstein) of receipt. Return shipping costs are borne by the Customer. Detailed exclusions (opened packaging, hygiene items, supplements, worn items, sale items etc.) and the two return addresses (Germany / Switzerland) apply exactly as in the German version. Refunds are credited after inspection to the original payment method. For environmental reasons, a flat CHF 10.00 will be deducted from the refund to offset CO₂ emissions from returns.

14) Delivery / Shipping Costs

– Germany: GLS, EUR 5.00 shipping up to EUR 100.00 order value, free above.
– Switzerland & Liechtenstein: GLS with Swiss Post, CHF 9.90 up to CHF 100.00 order value, free above. PostPac Priority.
– Bulky goods: contact us for freight; indicative costs CHF 32.50 up to 30 kg, CHF 80-100 over 30 kg.
– EU-approved but not CH-approved food products: delivery only from our German warehouse; possible customs charges.

15) Secure Payment

Payment Security
Vikingstore places great importance on the security of your payments. All payment processes are handled via certified payment service providers and protected by modern SSL/TLS encryption.

Payment Methods
We offer various secure payment methods (e.g. TWINT, TWINT “Pay Later”, credit card, prepayment). Each payment method is processed exclusively via audited PCI-DSS-compliant providers. Vikingstore does not store full credit card data on its own servers.

Liability and Protection
In case of unauthorised use of payment instruments or unauthorised charges, please inform us immediately. We work with our payment providers to resolve such transactions quickly. Vikingstore is not liable for damage arising from improper use or disclosure of access data.

Data Protection
Your payment data is processed in accordance with applicable data protection laws and only shared with the service providers responsible for payment processing.

Payment with TWINT
Customers can pay conveniently and securely with TWINT. The invoice amount is debited immediately via the TWINT app. The order is considered paid once the payment has been recorded by us. Vikingstore does not charge additional fees for TWINT payments. Any costs or restrictions by TWINT are outside our control.

Payment with TWINT “Pay Later”
Vikingstore offers the TWINT “Pay Later” (purchase on account) option. The invoice is handled by a financial service provider commissioned by TWINT. The Customer receives the invoice and payment deadline directly from that provider. By selecting this payment method, the Customer accepts the terms and privacy policy of the respective TWINT financial service provider. Any reminder fees, collection costs or interest for late payment are governed by that provider’s conditions and are not the responsibility of Vikingstore.